FAQ - Frequently Asked Questions

Where is your jewelry made?
All our jewelry is designed and manufactured with the utmost care in partner workshops that adhere to high standards of quality and ethics. Each piece undergoes rigorous quality control before shipping.

What materials do you use?
Our creations are made from precious metals, natural or semi-precious stones, and alloys selected for their durability. Product sheets systematically specify the exact composition of each piece of jewelry.

Do the colors of the jewelry match the photos exactly?
Photographs are for illustrative purposes only. Despite our efforts to ensure accurate renderings, variations in color may occur depending on brightness, screen calibration, or the material of the jewelry.

How do I care for my jewelry?
It is recommended to avoid contact with water, cosmetics, or perfumes. Store your jewelry in its original case and clean it with a soft, non-abrasive cloth to preserve its shine.

What are the delivery times?
Orders are generally prepared within 2 to 4 business days and then shipped according to the chosen delivery method. Delivery times may vary depending on the destination or during peak periods.

Do you ship internationally?
Yes, we ship our creations internationally. Shipping costs and times are automatically calculated at the time of ordering, based on the destination.

How can I track my order?
Upon shipment, you will receive a confirmation email containing a tracking number. This link allows you to track the progress of your package in real time.

What should I do if my jewelry arrives damaged?
If an item is defective or damaged upon receipt, please contact us within 48 hours with photos of the item in question. We will analyze the item and offer an exchange, repair, or refund, as appropriate.

Do you offer custom creations?
Yes, some pieces can be customized or made to order. For any specific requests, you can contact us using the form provided. A personalized quote will be sent to you after reviewing the project.